Case Study: Southwest Middlesex
Case Study Case Study: Southwest Middlesex Implementing Route Patrol For Improved Maintenance Download the Story Annual Savings From $5,000 to $8,000 The Municipality is able
Customer Stories
Customer Support
Our Customer
First Approach
Experience a new level of support and relationship- management with a company focused on the customer experience. From implementation to regular client engagement and knowledge sharing, PSD Citywide does things differently!
Customer Stories
Customer Support
Our Customer
First Approach
Experience a new level of support and relationship- management with a company focused on the customer experience. From implementation to regular client engagement and knowledge sharing, PSD Citywide does things differently!
Supporting Clients Across North America.
Dedicated Software Implementation
Better Implementation By a Dedicated Team.
Unlike some software providers, PSD Citywide relies on a dedicated in-house implementation team for every client engagement. This means your implementation is led by seasoned experts with in-depth knowledge of every aspect of the software, leveraging past client experience to help you better navigate the process and achieve your unique goals.
Best Customer Support
A Proactive Approach to Customer Support.
Citywide Platform users get access to a Knowledge Base filled with tips and tools for getting the most out of the software. We also have a dedicated team answering timely support requests or questions. In addition, we schedule regular Client Success check-ins to help you reach your long-term goals and support you along the way.
Committed to Our Customers. It’s All in the Numbers.
+98%
Customer Retention Rate
+45%
Net Promoter Score
+97%
Customer Satisfaction Rate
+40
Annual Sponsored Events
Ongoing Product Training
Regular Training & Product Town Halls.
We offer tailored training packages to help users get the most out of the Citywide Platform as well as share important monthly update emails. Further, we host ongoing Virtual Product Town Halls, highlighting the latest updates with live demos. Can’t make a live session? No worries, each one is recorded and available along with additional support tools in the training resources section of the Citywide Platform.
Client-focused Development
Feedback That Drives Development.
At PSD Citywide, our clients play an important role in the development of the Product Roadmap, which we share openly with them. From insights gained through customer support tickets to feedback from our Town Halls and User Group, our clients help to drive product development each and every day.
Proud Sponsors and Supporters of the Industry.
Software User Conference
Our Annual User Conference.
In addition to the ongoing support and education offered to clients is PSD Citywide’s Annual User Conference. These in-person events allow users to get the training they need to get the most out of the Citywide Platform, learn about trends, and see the coming enhancements as part of the product road map. It is also a fun time to network and share ideas with colleagues from different communities!
Our Latest Client Case Studies.
Case Study: Township of Springwater
Case Study Case Study: The Township of Springwater Upgrading Permit and Planning Download the Story 360 Hours Saved Since 2020, 320 service requests and above
Case Study: City of Stratford
Case Study Case Study: City of Stratford ePermitting Solution Increases Efficiencies Download the Story Streamlined Reporting Process What previously involved manual analysis, now requires only
Case Study: Town of High Level
Case Study Case Study: Town of High Level Implementing a Successful Asset Management Strategy Download the Story Re-established Asset Management Culture The Township established asset
Case Study: Camrose County, Alberta
Case Study Case Study: Camrose County Integrating GIS for Improved Municipal Operations Download the Story $63,000 Saved Per Year Camrose County anticipates savings of approximately
Case Study: Thames Centre, Ontario
Case Study Case Study: Municipality of Thames Centre Going Completely Paperless With A Work Order System Download the Story 260+ Hours Saved per Year Available
Our Latest Client Case Studies.
Case Study: Municipality of Sioux
Case Study Case Study: Municipality of Sioux Lookout Leveraging Citywide Budgeting to Simplify Municipal Plans Download the Story Confidence in Financial Planning The municipality is
Case Study: Town of Fort Frances
Town of Fort Frances: Strengthening Asset Management Practices to Enhance Capital Planning Share on The Town of Fort Frances is a rural community located in
Leading Customer Service
Make the Switch to a Better Experience.
Our team of experienced advisors and software implementation specialists are here to help you. Complete the form below to learn more about making the switch to a better experience.
