This document explains PSD Citywide’s policies for the collection, use, and disclosure of personal information.

What We Collect

PSD Citywide collects information by various methods including information actively provided by its sales and customer service team, its customers, and information arising from customer surveys and general feedback.

The types of personal information we collect include name, contact information, identification information, and credit information. Credit card information is used for billing purposes only. We may record calls to or from our customer service team for purposes of accuracy, training and quality assurance.

How We Use This Information

This information is used to support the delivery of our products and services and allow us to support clients with appropriate customer service, accounting, billing, collections, and the marketing of other products.

At times, we may aggregate or anonymize this data, which will not be linked to any individuals, for various other uses. The identity of our clients is not considered personal or confidential information, and we may disclose that information for sales and marketing purposes.

Who We Share This Information With 

PSD does not share personal information with any third parties except as disclosed in this policy. PSD Citywide may provide personal information to our expert services team, subcontractors, and professional advisors (which shall be bound by privacy obligations) to assist in the delivery of our products and services.

Storage

Personal information may be stored via a combination of paper and electronic documents. They are protected by security measures appropriate to the nature of the information.

Cookies and Similar Technologies

PSD Citywide uses cookies and similar technologies to improve the functionality of our website, understand how visitors interact with our content, and support our marketing activities.

Cookies are small text files placed on your device when you visit our website. Some cookies are necessary for the website to function properly, while others help us analyze website performance or personalize your experience.

We may use the following categories of cookies:

• Essential Cookies – Required for core website functionality, security, and accessibility.
• Analytics Cookies – Help us understand how visitors use our website by collecting aggregated, anonymous or pseudonymized information about page visits, navigation, and user interactions.
• Functional Cookies – Remember user preferences and improve your browsing experience.
• Marketing Cookies – May be used to measure the effectiveness of marketing campaigns, understand engagement with our content, and provide more relevant communications where permitted.

Our website may use third-party technologies provided by trusted service providers, such as website analytics, customer relationship management (CRM), marketing automation, webinar platforms, and embedded content providers.

You can manage or disable non-essential cookies through our cookie consent banner or your browser settings. Please note that disabling certain cookies may impact website functionality.

At times, our website pages will contain links to information at other Web sites. When you click on one of these links, you are moving to another website. We encourage you to read the privacy policies of these linked sites as their privacy policy may differ from ours.

GENERAL

Our privacy policy may be revised on occasion. If such revisions affect how PSD Citywide uses or discloses personal information, in a material way, PSD Citywide will request consent.

Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any legislation in effect from time to time.

Opt-Out

If at any time you would like to discontinue e-mail communication from PSD Citywide please notify us via our Contact Us page, via email ([email protected]), or in writing to our address below.

Privacy Policy Updates

PSD Citywide reviews this Privacy Policy periodically to ensure it remains accurate and reflects changes to our business practices, technologies, legal obligations, and applicable privacy legislation.

When material changes are made, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage visitors to review this page periodically to stay informed about how we collect, use, and protect personal information.

As part of our privacy governance program, we periodically review our website technologies and third-party service providers to ensure our privacy practices remain consistent with this Privacy Policy.

CONTACT US

PSD Citywide Inc.
148 Fullarton Street, 9th Floor
London, ON  N6A 5P3
Phone: 519-690-2565
Email:  [email protected]

Last Updated: June 2026